Independent Telecommunications Consultants

The following projects were performed for this multi-national ceiling tile, flooring and wood cabinet manufacturer for their North American locations:

Project #1 – Voice Long Distance and Data Network

Performed voice long distance (LD) and frame relay (FR) analysis, prepared and distributed a Request for Proposal (RFP), performed analysis of vendor proposals, contract negotiations and implementation of chosen vendor.

Savings of $2.3 million/year

Project #2 – TEM Program

Performed Telecom Expense Management program which identified billing errors, obtained credits for overbilled items, reconciled bills against Customer Service Records (CSRs) and contracts, requested and analyzed traffic studies, made cost-cutting recommendations, provided detailed documentation of inventory of telecommunication services at each site, performed implementation of all accepted recommendations, verified that changes were properly posted to the accounts.

Savings of $176,315/year

Project #3 – Tax Audit

Audit all telecom bills for inappropriate Federal Excised Taxes (FET).
Documented errors and filed with the IRS over a three year period.
Performed continuous follow up until refunds were received.
Savings of $83,000/year
Refund of $250,000

Case Studies

The following project was performed for this privately owned American discount brokerage firm that operates both online and at retail locations.:

Performed Wireless Optimization for over 1000 users. Identified unused lines, features and services.  Made recommendations on rate plan options, utilization options, group utilizations. Performed implementation of all accepted recommendations, verified that changes were properly posted to the accounts.

Monitored usage and savings monthly, assisted with new user orders and cancellation of removed users monthly, continually made ongoing recommendations for group tweaking to assure most cost-effective configuration.

Savings of $240,000/year

The following project was performed for this regional supermarket chain based in the Southern part of the United States:

Performed Utility Expense Management program of all utility services at all 98 locations. Identified billing errors, obtained credits for over billed items, audited sprinkler system requirements, analyzed risk of making changes to interruptible gas service at specific locations, analyzed pros and cons of purchasing gas at the wellhead and wheeling electric at specific locations, reconciled meter manufacturer specifications with bill calculations, compared all available tariff rates and riders and all experimental rates and riders to existing tariffs, discovered little-know industry-specific tariff that saved some locations a significant amount of money, negotiated new rates and contracts, audited all taxes on bills, analyzed feasibility of separating / combining meters, made recommendations for past erroneous bill credits and future savings, document to client inventory of utility meters, numbers, specs at each site, performed implementation of all accepted recommendations and verified that changes had been properly posted to the accounts.

Refunds of $16,500
Savings of $95,000/year

The following project was performed for this national manufacturer of pest control products:

Performed Utility Expense Management program of all utility services. Identified billing errors, obtained credits for over billed items, reconciled meter manufacturer specifications with bill calculations, compared all available tariff rates and riders and all experimental rates and riders to existing tariffs, negotiated new rates and contracts, audited all taxes on bills, made recommendations for past erroneous bill credits and future savings, assisted in analysis of acquisition of standby fuel source, provide detailed documentation of inventory of utility meters, numbers, specs at each site, performed implementation of all accepted recommendations and verified that changes had been properly posted to the accounts.

Refunds of $21,000
Savings of $60,000/year

Testimonials

Multi-Location Residential Living Facilities

As a rapidly growing company, we had no idea where to start when it came to analyzing our telecommunications needs. Janice Kloppe helped us unravel the puzzle, identify unnecessary spending and get us on course. Janice created an RFP process to bid our telecommunications services and was with us every step of the way through the selection process.

As we began the transition to our new provider, Janice was an essential member of the team, participating in decision making, conducting research, troubleshooting issues and serving as our advocate through the entire process. Thanks to Janice, we’re not only saving a lot of money, but our systems are far more sophisticated than before. I wholeheartedly recommend Janice Kloppe to anyone who needs a little telecom help.

—M. Higby, IMT residential

 

Non-Profit Organization

Kloppe Associates is an excellent organization. I have worked with them from three different companies and they consistently have helped save my company time and money. They are detailed, have ethics beyond reproach, and constantly update their knowledge with current industry trends and products. I would recommend them to anyone.

— R. Wollenberger, Parents as Teachers

 

National Trucking Firm

CPC Logistics Inc. has developed an excellent business relationship over the years with Janice Kloppe. We have used the services of their consultants three times in the past twenty years and have found their staff to be knowledgeable and their evaluations to be complete, accurate and professional.

Their work and attention to detail is extraordinary and in each review they were able to organize and streamline our company’s phone usage and expense. They helped us and held our hand through the transition from one long distance carrier to another company-wide, in addition to local and long distance in the corporate office. This allowed CPC the flexibility to continue to do what we do best while confident that we had the top consultants in the field looking after our communication needs.

— Marilee E. Hacker, CPC Logisitics, Inc.

 
Telecom Equipment Provider

I just wanted to write and thank you for all your work and your quick response.  I have been so impressed by your thoroughness while analyzing our customer’s bills.  The part that has helped us the most, is your ability to not only analyze the local and long distance bills, but also the customers wireless bills and pagers.  We are now able to provide a complete package to our customers.  More so, we have been able to show our customers a monthly savings that has helped them to buy the technology they need to improve their business communication with their customers.  I look forward to continuing our business relationship on many future projects.

— Laura Wasson, Tech Electronics Inc

The following project was performed for this national manufacturer of agricultural products:

Performed Telecom Expense Management program which identified billing errors, obtained credits for overbilled items, reconciled bills against Customer Service Records (CSRs) and contracts, requested and analyzed traffic studies, made cost-cutting recommendations, provided detailed documentation of inventory of telecommunication services at each site, performed implementation of all accepted recommendations, verified that changes were properly posted to the accounts.

Performed voice long distance (LD) analysis, prepared and distributed a Request for Proposal (RFP), performed analysis of vendor proposals, contract negotiations and implementation of chosen vendor.

Refunds of $120,000
Savings of $530,000/year

Case Studies and Testimonials